- Complaint/Grievance/Compliment/Patient Rounding
- Complaint/Grievance types/sub types/classification/severity/outcomes
- Location, Cost Center/Department Involvement
- Witnesses/Providers/Personnel directly involved
- Cost attribution/Payments/Write Off financial tracking
- Documentation of Findings/Actions Taken/Resolution
- Comprehensive follow-up/patient representative notification tool
- Integration with MS Word for mail merging of standard letters/documents
- Integration with MS Outlook for direct emailing of follow ups
- File and/or scanned image attachments for paperless follow up and documentation
- Detailed reporting via “point and click” screens and prompts
- Analytical and Graphical reporting built in and integrated with MS Excel
- Browse tool for “on-demand” browsing of complaint data and exporting to MS Excel
- Direct integration with Risk Advisor and Claims Advisor to prevent duplication of entry
- Patient Rounding Tool – Quick entry/follow up of patient rounding feedback & immediate notification to stakeholders